Shipping policy

Shipping Policy

At EVERYDAY SOCIAL®, we strive to deliver your orders quickly and efficiently. Please read our shipping policy carefully to understand the terms and conditions of our delivery process.

EVERYDAY SOCIAL shipping guide

Shipping Locations

We ship worldwide.

  • Domestic (Japan): All prefectures
  • International: Worldwide, subject to the restrictions below and to any destination-specific carrier limitations

If your destination is unavailable at checkout, please contact us at info@everydaysocial.com and we will do our best to arrange delivery.

Processing Times

  • Orders are processed within 3–5 business days (Monday to Friday, excluding holidays).
  • Custom or pre-order items may require additional processing time, as noted on the product page.

Shipping Rates

Shipping costs are calculated at checkout based on the delivery address, package weight, and shipping method selected.

  • Domestic (Japan): Rates vary by destination and the total size of the ordered products.
  • International: Rates vary by destination. Any applicable import duties or taxes are the responsibility of the customer.

Estimated Delivery Times

  • Domestic (Japan): 2–5 business days
  • International: Varies by destination. Please see our International Shipping page for estimated Japan Post timelines.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or courier issues.

Order Tracking

All orders ship from Japan via Japan Post, and every order includes a tracking number. Once your order is shipped, you will receive a confirmation email with your tracking information.

  • You can follow your package on the Japan Post tracking website.
  • Once your package arrives in your country, it is handed over to your local postal service. The same tracking number can then be used on your local post office’s tracking website.
  • After your order leaves Japan, your local post office is the best source of updates on your package’s location and delivery. Please contact them directly for the latest status.

Lost or Damaged Items

We take great care in packaging our products. However, if your item arrives damaged or is lost in transit:

  1. Contact us within 7 days of receiving the package at info@everydaysocial.com.
  2. Provide your order number and photos of any damage (if applicable).
  3. We will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.

Customs, Duties, and Taxes

Orders are shipped with duties unpaid. Any import duties, VAT/GST, or customs fees charged by your country are the customer’s responsibility and are collected by your local carrier or customs office at delivery.

Customs delays:

Customs processing times are set by each country’s authorities. EVERYDAY SOCIAL® has no control over customs clearance, inspection times, or tax amounts. If your package appears stuck in customs, please contact your local post office or customs office directly.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Some products may have restrictions based on international regulations.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at info@everydaysocial.com