Refund policy

EVERYDAY SOCIAL® Limited Warranty Policy

EVERYDAY SOCIAL® products are covered by a one-month limited warranty from the original date of purchase against manufacturing defects in materials and workmanship.

This policy applies to paddles, bags, apparel, accessories, and other products sold by EVERYDAY SOCIAL®.

The warranty applies only to the original purchaser and requires valid proof of purchase from EVERYDAY SOCIAL® or an authorized retailer.

Submitting a Warranty Claim to info@everydaysocial.com

To submit a warranty claim, please provide:

  • Clear photographs of the affected or defective areas

  • A detailed explanation of the issue

  • Your order number, purchase date, and place of purchase

  • Photographs of the entire product, where requested

  • Any additional information requested by our team

Our team will review the submitted information to determine whether the issue is consistent with a manufacturing defect.

If further inspection is required, the product must be returned to our headquarters in Japan or to the nearest authorized EVERYDAY SOCIAL® retailer.

Please do not return or discard a product until you have received instructions from our team.

Claims Outside the Warranty Period

Although the standard warranty period is one month, we understand that certain manufacturing defects may not become apparent immediately.

If a product is determined to have a genuine manufacturing defect, we will do our best to accommodate a replacement even after the one-month warranty period.

Claims submitted outside the standard warranty period will be assessed individually. Any replacement, repair, credit, or other accommodation will be provided at the sole discretion of EVERYDAY SOCIAL®.

Return and Replacement Shipping

Customers are responsible for the cost of returning a product for inspection.

If a warranty claim is approved, EVERYDAY SOCIAL® will cover the cost of shipping the replacement product to the customer.

In some cases, returning the defective product may not be practical due to location, shipping costs, or the nature of the product. In such cases, the customer may be instructed to safely discard the product instead.

Please do not discard any product unless written authorization has been provided by EVERYDAY SOCIAL®.

Warranty Exclusions

This warranty does not cover:

  • Normal wear and tear

  • Cosmetic changes resulting from regular use

  • Accidental damage, misuse, neglect, or improper handling

  • Damage caused by improper washing, cleaning, maintenance, or storage

  • Damage caused by unauthorized repairs, modifications, or alterations

  • Damage caused by exposure to excessive heat, moisture, chemicals, or direct sunlight

  • Fading, discoloration, staining, scratches, scuffs, or abrasions caused by use

  • Damage caused by contact with the ground, walls, fences, nets, posts, or other objects

  • Fabric pilling, stretching, shrinking, snagging, or wear caused by use or improper care

  • Zipper, strap, handle, stitching, or hardware damage caused by overloading or excessive force

  • Damage caused by carrying items beyond the product’s intended capacity or purpose

  • Damage caused by commercial rental, resale after use, or unintended use

  • Loss or theft

  • Products purchased from unauthorized sellers

  • Products without valid proof of purchase

  • Products sold as samples, seconds, clearance, or B-stock, unless otherwise stated

Minor variations in color, texture, weight, stitching, printing, embroidery, or finishing may occur as part of the manufacturing process and are not necessarily considered defects.

Paddle Heat and Storage Warning

Pickleball paddles contain internal adhesives and composite materials that may weaken, separate, or become damaged when exposed to excessive heat.

Do not leave paddles inside a vehicle, near a heater, or in any location exposed to high temperatures or prolonged direct sunlight.

Excessive heat may cause the internal adhesive layers to separate or disbond. Damage caused by heat exposure, improper storage, or prolonged exposure to direct sunlight is not considered a manufacturing defect and is not covered under warranty.

Product Care

Customers are responsible for following all care instructions provided on the product, packaging, product label, or EVERYDAY SOCIAL® website.

Bags should not be overloaded or used to carry sharp, excessively heavy, or unsuitable items.

Apparel should be washed and cared for according to the instructions on the care label. Damage caused by incorrect washing, drying, ironing, bleaching, or dry cleaning is not covered under warranty.

Approved Replacements

Approved replacement products will generally be replaced with the same model, size, color, or design where available.

If the original product is no longer available, EVERYDAY SOCIAL® may provide a comparable replacement of similar specifications and value.

A refund or store credit may be offered instead of a replacement when deemed appropriate by EVERYDAY SOCIAL®.

Replacement products do not restart or extend the original warranty period.

EVERYDAY SOCIAL® reserves the right to make the final determination regarding warranty eligibility based on the photographs, information, purchase records, physical inspection, product condition, and circumstances of each claim.